Shipping Policy

ORDER PROCESSING:

Please allow 1-2 business days to process your order. Expect an email within 2-3 business days to let you know your order is on the way!

 

STORE PICKUP 

Orders can be picked up Monday - Friday, from 8:30 am - 16:30 pm. An email will be sent when your order is ready for pickup.

Address: Trachona Street 5, Tseri Industrial Area

Postcode: 2480

City: Nicosia

 

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for all addresses across the Republic of Cyprus. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

 

LOCAL DELIVERY TIME

Please allow 2-3 business days to deliver your order.

When your order is ready for delivery, you will receive an email letting you know.

 

FLAT RATE SHIPPING

Orders are generally shipped within 1-3 business days using our own delivery service. Free Shipping is offered for orders above €50 across the whole of Cyprus. A Standard Shipping cost of €3.99 is applied for orders below the value of €50.

We do not ship outside of Cyprus at this time.

 

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 15 days after delivery, if the item is unused and in its original condition and packaging. Any unwanted items must be returned at the customer's expense to our return address within 15 days of receiving the delivery, after a return has been requested and accepted. Please refer to our refund policy for more information on returns and exchanges.

 In the event that your order arrives damaged in any way, please email us as soon as possible at contact@vatiliotis.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 If you have any further questions, please don't hesitate to contact us at contact@vatiliotis.com.