How can we help?



Can I cancel my order?

We completely get it, we change our minds too! Yes, you can cancel your order, provided it has not yet left our warehouse.

Please contact our customer service team as soon as possible to process your cancellation.

Can I change or add to my order?

Yes, you may change or add to your order, provided it has not yet left our warehouse.

Please contact our customer service team promptly to make the necessary adjustments.

How will I receive updates about my order?

Email is our key mode of communication. All order updates will be emailed to the email address used to place the order. As a result, please give a valid email address when placing your order.

How long will it take for my order to arrive?

For Cyprus, we strive to deliver all of our orders within 1-5 business days of the order being placed. Please refer to our shipping policy for more details.

I have received the wrong item. What should i do?

If you believe you have received an incorrect product(s), please keep the item(s) unused and in the original packaging and reach out to our Customer Support team at

We will work with you to reship the correct product(s) or offer a refund. We may require a picture of the incorrect product that you have received and we will cover the cost of return shipping for that item.

My order is missing one or multiple items. What should I do?

Although every effort is made to pack your order carefully and correctly, occasionally an item may have been overlooked. If any part of your order is missing, please contact us immediately after receiving your order so that we can offer a solution for you.


Can you provide samples?

We do not offer product samples from our online store. We recommend purchasing a single piece or a lower pack quantity of the item before proceeding with larger volumes.

You can visit our Nicosia or Paphos showrooms to view all of our products, or receive a paid sample.

Do you rent or sell used equipment?

We do not rent or sell used equipment.

Are the products shown in the website all the products you have?

No. We offer more than 8,000 individual items. Due to the heavy work load, we have not managed to upload everything to our online store. Please be patient as we will be adding items very regularly to the website until all items are available.

If you want to view a full comprehensive list of our items, you can visit our showrooms or view our product catalogue.

How do i navigate to my desired product?

You can use our product filters in the product page to navigate to your desired product. Just click on product filters>product type and filter as you wish!


When I make a purchase from your website, are my credit card and personal information secure?

The security of your credit card and personal information is our top priority here at Vatiliotis. In order to accomplish this, we employ SSL, which offers the best online security for sending your sensitive data. While placing a purchase on our website, SSL protects your data and ensures your privacy. The lock icon and the 'https' rather than the regular 'http' in the address bar are indicators that SSL is in use.

Shipping, Returns & Exchanges

We use our own delivery services, as well as courier partners. A pickup option is available upon checkout. You'll be asked to select delivery or pick up during checkout.

How do I return or exchange an item?

We offer returns and exchanges within 15 days of you receiving the item, provided the items are unused and in their original packaging.

To create a return or an exchange, please email as at stating the items you wish to return or exchange. Once a return is accepted, we will provide you with the necessary details. Items returned to our address before first requesting a return will not be accepted

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification. Shipping fees are non-refundable in the case of returns. Please refer to our shipping policy for more information.

Do you ship overseas?

We do not ship overseas at the moment.

Get in touch

Have questions about your order, or a general enquiry?